Frequently Asked Questions
Everything you need to know about bringing luxury home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items or delicate decor, white-glove delivery may take 10-14 business days to ensure your pieces arrive in perfect condition.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, LES COLLECTION ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and item weight.
How can I track my furniture delivery?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. For oversized items, our logistics partner will contact you directly to schedule a delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna for larger purchases.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our concierge team within 48 hours with photos of the damage, and we will arrange a replacement or full refund.